Q.: Good morning/afternoon/evening. Can you tell us a little bit about the founder of F-Pay?
A.: Good morning, and thank you for having me. My name is Omer, and I’m a representative of F-PAY. Certainly, the founder of F-Pay is Mohammad Faizan Raza. F-PAY is a payment platform that aims to make digital payments more accessible and convenient for businesses and customers.
Q.: And can you tell us a bit about his background and how he came to create F-Pay?
A.: Sure. Mohammad Faizan Raza has a background in finance and technology. He saw a need for a payment app that was user-friendly, secure, and could process transactions quickly. In 2018, he founded F-Pay with the goal of creating a payment app that would make payments easier and more convenient for people around the world.
Q.: That’s interesting. Can you tell us more about the early days of F-Pay?
A.: Yes, in the early days, F-Pay faced some challenges. The app crashed twice due to not being able to find a developer team. However, Mohammad Faizan Raza persevered and eventually hired an in-house developer team. From 2019 onwards, F-Pay has been steadily growing and is now a popular payment app in many States.
Q.: That sounds interesting. Please explain more about how F-PAY works and what sets it apart from other payment platforms.
A.: Sure. F-PAY is a versatile payment platform that offers a wide range of payment options for both businesses and customers. We support various payment methods, including credit cards, debit cards, net banking, UPI, and e-wallets. We also provide various features such as recurring payments, invoicing, and online reporting. What sets us apart from other payment platforms is our focus on providing a seamless and hassle-free payment experience for our users.
Q.: That’s great to hear; tell us more about who typically uses F-PAY.
A.: Our platform is used by a diverse range of customers, including individuals, small businesses, and large enterprises. We have a user-friendly interface that makes it easy for anyone to use our platform, regardless of their technical expertise. Additionally, we have various features that cater to the specific needs of different businesses and industries.
Q.: Can you tell us if F-Pay is registered with the RBI?
A.: F-Pay is a wallet app, but as of now, it is not registered with the RBI.
Q.: Are there any plans to get registered with the RBI in the future?
A.: Yes, F-Pay has plans to get registered with the RBI in the future. We understand the importance of being a registered entity, and we are working towards fulfilling all the necessary requirements to obtain the licence.
Q.: Can you tell us a bit more about the process of getting registered with the RBI?
A.: Sure. The process of getting registered with the RBI involves fulfilling various regulatory requirements, such as minimum capital requirements, KYC compliance, and anti-money laundering measures. It is a lengthy and detailed process, but we are committed to meeting all the requirements and becoming a registered entity with the RBI.
Q.: Is F-PAY available on iPhone?
A.: F-PAY is currently not available on iPhone, but an updated version will be released in June for iPhone users.
Q.: That’s good to know. And who is the owner company of F-PAY?
A.: In 2018, when F-PAY started, it was recognized by F-PAY Communication. In 2021, F-PAY was registered as a private limited company with two directors: Mohammad Faizan and Sunehra Bano Mohammad Akhtar.
Q.: Interesting. Do you have any idea how many users F-PAY has?
A.: According to the information provided to me, there are more than 5 lakh customers or users of F-PAY
Q.: Can you tell us who the main users of F-PAY are?
A.: Sure, the main users of F-PAY are credit card users. They make up the majority of F-PAY’s user base, as they find the platform convenient and easy to use.
Q.: That’s interesting. Can you tell us more about why credit card users find F-PAY so convenient?
A.: Certainly. Credit card users typically have multiple cards, and they find it challenging to keep track of all their expenses across these cards. F-PAY provides a simple and unified platform where users can easily view all their transactions across different cards. Additionally, F-PAY offers cashback offers for customers, which is an added incentive for users to use the platform.
Q.: sir, we’ve heard that F-PAY works with both B2B and B2C customers. Can you explain more about what that means?
A.: Yes, certainly. F-PAY is a platform that facilitates payments between businesses and customers, so it works with both B2B and B2C customers. For B2B customers, F-PAY offers a commission structure for retailers and distributors, which makes it appealing for businesses that want to offer their customers an easy way to make payments.
Q.: That’s interesting. Can you tell us more about how F-PAY works with retailers and distributors?
A.: Sure. F-PAY offers a commission structure for retailers and distributors, which means that they earn a percentage of the transaction amount when customers use the platform to make payments. This is a win-win situation for both the retailer/distributor and the customer, as the customer gets a convenient and secure way to make payments, and the retailer/distributor earns a commission on each transaction.
Q.: That sounds like a great feature. You mentioned that F-PAY also offers cashback offers for customers. Can you tell us more about that?
A.: Yes, absolutely. F-PAY offers cashback offers for customers as an added incentive to use the platform. These cashback offers are typically in the form of discounts on future transactions or reward points that can be redeemed for other products or services. This is another way that F-PAY is able to provide value to both businesses and customers.
Q.: we understand that F-PAY has a number of distributors across the State. Can you tell us more about that?
A.: Yes, certainly. F-PAY has distributors located in different cities across the country to make it easy for businesses and customers to access the platform. In fact, as of the latest update, F-PAY has 27 distributors spread across 15 states.
Q.: That’s great to hear. Please explain more about what these distributors do.
A.: Certainly. The distributors play an important role in helping to promote and distribute the F-PAY platform in their respective regions. They work with businesses to help them understand the benefits of using F-PAY for their payment needs, and they also help customers to get started with the platform and make transactions.
Q.: That’s interesting. What kind of businesses typically work with F-PAY and its distributors?
A.: F-PAY works with businesses of all sizes, from small retail shops to large enterprises. The platform is designed to be flexible and scalable, so it can meet the needs of businesses of all types. This makes it appealing for distributors as well, as they have a wide range of potential customers to work with.
Q.: That makes sense. With so many distributors across the country, how does F-PAY ensure consistency and quality across its network?
A.: That’s a great question. F-PAY has a rigorous screening process for its distributors to ensure that they meet certain standards of quality and reliability. The company also provides ongoing training and support to its distributors to help them stay up-to-date with the latest features and capabilities of the platform. This helps to ensure that customers receive a consistent and high-quality experience, no matter where they are located.
Q.: We understand that F-PAY has a large network of retailers that use the platform. Can you tell us more about that?
A.: Yes, of course. F-PAY has a broad network of retailers across the country, with more than 5000 retailers currently using the platform. These retailers are located in a variety of industries, including retail, hospitality, and healthcare, among others.
Q.: That’s quite impressive. How does F-PAY work with these retailers?
A.: F-PAY partners with retailers to provide them with a secure and easy-to-use payment platform that helps to streamline transactions and improve the overall customer experience. This includes offering a range of payment options, including debit and credit card payments, mobile payments, and even cashback offers for customers.
Q.: That sounds very customer-focused. What about F-PAY’s future plans? Can you tell us more about that?
A.: Certainly. One of F-PAY’s main goals for the future is to expand its services to include a payment bank. This will allow the company to offer a broader range of financial services to its customers, including savings accounts, loans, and other financial products. The payment bank will also help to improve financial inclusion by providing banking services to people who may not have access to traditional banking channels.
Q.: That’s fascinating. How will the payment bank work, and what kind of impact do you think it will have on the industry?
A.: The payment bank will work similarly to traditional banks but with a focus on digital services and financial inclusion. Customers will be able to open accounts and access a variety of financial products and services through the F-PAY platform. The impact of this move could be significant, as it will help to expand access to financial services and promote financial inclusion across the country.
Q.: We’ve heard that F-PAY has received some recognition for its work. Can you tell us more about that?
A.: Yes, F-PAY has been fortunate enough to receive a couple of awards in recent years. In 2023, we were recognized with the Delhi Global Fame Award, which was presented to us by none other than Sonu Sood. It was a great honour to be recognized in this way, and it’s a testament to the hard work and dedication of everyone at F-PAY.
Q.: That’s great to hear. What was the award for, specifically?
A.: The Delhi Global Fame Award Recognized F-PAY for its contributions to the field of digital payments and financial technology. It was a very competitive category, with many other outstanding companies and individuals being considered for the award, so we were very pleased to come out on top.
Q.: That’s fantastic. Have you received any other awards or recognition for your work?
A.: Yes, actually. In 2022, F-PAY was recognized with the Global Empire Young Director of the Year award. This award recognized our director, Mohammad Faizan, for his leadership and vision in guiding the company to success. It was a great honour for him and for the entire F-PAY team.
Q.: That’s impressive. Can you tell us more about how F-PAY ensures the security of its transactions and customer data?
A.: Security is a top priority for us at F-PAY. We use industry-standard encryption and other security protocols to protect all transactions and customer data. We also have a team of dedicated security professionals who continuously monitor our platform for any suspicious activity.
Q.: That sounds exciting. Lastly, Can you tell us more about how F-PAY is working towards promoting financial inclusion and empowering small businesses?
A.: We believe that financial inclusion is critical for a healthy and thriving economy. To that end, we have various initiatives that aim to promote financial literacy and inclusion among individuals and small businesses. We also have special programs and features that cater to the specific needs of small businesses, such as invoicing and recurring payments.
Q.: That’s fantastic. Thank you for sharing all this information with us. We wish you and F-PAY all the best for the future.
A.: Thank you, it was my pleasure
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